Refund policy
RETURN & REFUND POLICY
Last Updated: June 20, 2026
At Camellies, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
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Be unused, unworn, and in the same condition that you received it;
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Have all original tags attached;
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Be returned in its original packaging;
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Include proof of purchase or order confirmation.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Final sale items;
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Clearance or discounted items marked as non-returnable;
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Gift cards;
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Personalized or custom-made products;
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Items that show signs of wear, use, washing, alteration, or damage caused by the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please include:
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Your order number;
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A description of the issue;
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Clear photos showing the defect, damage, or incorrect item.
We will review your request and provide a suitable resolution, which may include a replacement, store credit, or full refund.
Return Authorization
Before returning any item, you must contact us and receive return authorization instructions.
Return requests can be submitted by emailing:
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged;
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The item is defective;
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The wrong item was received.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Return Address
Returns should be sent only after receiving return authorization.
Camellies Returns Department
350 Fifth Avenue
New York, NY 10118
United States
This address is provided as a placeholder and may be updated by Camellies at any time.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank, credit card provider, or payment institution.
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account again;
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Contact your credit card company, as posting times may vary;
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We currently replace items only if they are defective, damaged, or if an incorrect item was shipped.
To request an exchange, please contact:
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it is subject to this Return & Refund Policy.
Chargebacks
Customers are encouraged to contact Camellies before initiating a chargeback with their bank or payment provider.
We will make every reasonable effort to resolve any issue quickly and fairly.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact:
Camellies
Email: supportcamellies@gmail.com